Privacy Policy

1. Introduction

Pickupmybites (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at pickupmybites.com (the “Platform”).

2. Information We Collect

We may collect the following types of information:

• Account information: Name, email address, and password when you create an account.
• Order information: Details of orders you place, including restaurant selections, menu items, special instructions, and order history.
• Payment information: Payment details are processed by our third-party payment processor (Stripe). We do not store your full credit card number on our servers.
• Location data: City or area you select for browsing restaurants. We do not track precise GPS location.
• Usage data: Information about how you interact with the Platform, including pages visited, features used, and search queries.
• Device information: Browser type, operating system, and device identifiers for analytics and security purposes.

3. How We Use Your Information

We use collected information to:

• Process and fulfill your orders by transmitting order details to restaurant partners.
• Maintain and improve the Platform's functionality and user experience.
• Communicate with you about your orders, account, and Platform updates.
• Provide customer support and respond to inquiries.
• Detect, prevent, and address fraud, abuse, and security issues.
• Comply with legal obligations and enforce our Terms of Service.

4. Information Sharing

We may share your information with:

• Restaurant partners: Your name, order details, and special instructions are shared with restaurants to fulfill your orders.
• Payment processors: Payment information is shared with Stripe to process transactions securely.
• Service providers: We may use third-party services (e.g., AWS, analytics tools) that process data on our behalf under strict confidentiality agreements.
• Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), secure cloud infrastructure (AWS), and access controls. However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing agreements.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal obligations.
• Object to or restrict certain processing of your data.
• Request data portability.

To exercise any of these rights, please contact us at privacy@pickupmybites.com.

8. Cookies and Tracking

The Platform may use cookies and similar technologies to enhance your experience, analyze usage patterns, and remember your preferences. You can control cookie settings through your browser. Disabling cookies may affect Platform functionality.

9. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

The Platform is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform with a revised “Last updated” date. Continued use of the Platform after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

Pickupmybites
Email: privacy@pickupmybites.com
Website: pickupmybites.com